Editorial Complaints Policy
At allinonecbd.co.uk, we strive to maintain the highest standards of journalistic integrity and impartiality. However, we also recognize that mistakes can happen and that readers may have concerns or complaints about our content. This page outlines our editorial complaints policy and the process for making a complaint.
Types of complaints
We welcome feedback from our readers and will take all complaints seriously. We will consider complaints relating to the accuracy, fairness, and impartiality of our content. This includes complaints about errors, misleading information, bias, and inappropriate or offensive language.
How to make a complaint
If you have a complaint about our content, please email us at [email protected]. In your email, please include the following information:
Your name and contact details
The date and time the content was published
The title and URL of the content you are complaining about
The nature of your complaint and the specific issues you have identified
Any supporting evidence or documentation that you would like to include
We will acknowledge your complaint within 48 hours of receipt and aim to provide a full response within 28 days. If we are unable to respond within this timeframe, we will let you know and provide an estimated date for our response.
Once we have received your complaint, we will investigate the issue thoroughly and impartially. We may need to seek further information from our team or third-party sources as part of this process. We will keep you informed of the progress of the investigation and the outcome of our findings.
If we find that an error has been made or that our content is inaccurate or misleading, we will take steps to correct the issue as soon as possible. This may involve adding an update to the original content, publishing a correction or retraction, or removing the content entirely.
If you are not satisfied with our response to your complaint, you can escalate the issue to the Independent Press Standards Organisation (IPSO). IPSO is an independent body that regulates the UK’s newspapers and magazines. You can find more information about IPSO and how to make a complaint on their website.
If you have any questions or concerns about our editorial complaints policy or would like to make a complaint, please email us at [email protected].